Self Exclusion and Cooling-Off Guide

What self-exclusion does

Self-exclusion is a request to restrict access to a gaming account for a chosen period or permanently. It can be appropriate if you repeatedly return to play despite wanting to stop, if participation is affecting finances or wellbeing, or if you need a firm barrier while seeking help.

Self-exclusion is controlled by the platform that holds the account. This independent publisher cannot restrict access to Shuffle.us, Betway or any other operator. A self-exclusion on one platform generally should not be assumed to apply to unrelated platforms.

How Shuffle.us describes its process

Shuffle.us publishes an official self-exclusion tool in the Shuffle Wise dashboard and says its customer support can assist. Its responsible social play policy describes an initial cooldown period during which gameplay, purchases and promotions are restricted. After the cooldown, the user is prompted to extend the restriction through account settings.

This follow-up step matters: the policy says the account may become unrestricted if the extension is not completed within the specified window. If you need a longer break, do not assume the initial cooldown will automatically remain in force indefinitely.

Temporary exclusion versus permanent closure

The Shuffle.us policy lists several selectable temporary periods and a permanent option. Temporary restrictions may prevent logging in, playing and buying virtual currency. The policy also describes restrictions on promotional communications during exclusion.

Permanent self-exclusion is different from a temporary break. The operator describes it as irreversible and requiring confirmation of understanding. Before selecting a permanent option, review its rules on eligible balances and account support so you know what can and cannot be accessed afterward.

This is not legal advice or a guarantee that every account interface will display identical choices. The operator’s live controls and policy take precedence.

Balances and prize-redemption questions

The official policy discusses eligible balances during the cooldown and longer exclusion periods, while also warning that some promotional currency can expire. The practical rules can depend on verification, eligibility, playthrough and minimum thresholds.

If you have a pending or potentially redeemable balance, seek the operator’s instructions before and after self-exclusion. Do not delay a needed safety step solely to continue gameplay. The operator, not this website, is responsible for determining valid redemption requests.

Never share identity documents or bank information with an independent affiliate publisher for account recovery or redemption.

Strengthen the break beyond one account

• Remove saved bookmarks, app shortcuts and push notifications.
• Unfollow promotional social media accounts and unsubscribe where available.
• Tell a trusted person you are taking a break, if safe to do so.
• Consider financial controls or spending blocks offered by your bank.
• Avoid replacing one gaming platform with another during an exclusion.
• Keep a written plan for what you will do when urges to return arise.

A practical exclusion plan includes both account restrictions and real-world support. Even a long technical block may be insufficient if other platforms remain easily accessible.

Help and urgent concerns

Professional support is available without waiting for severe financial or personal consequences. The National Problem Gambling Helpline connects US callers, texters and chat users with trained personnel and referral resources. Family members can also seek advice.

For immediate danger, contact 911. For mental health crisis assistance, call or text 988.